At Drapezone managed by Eldoria Flow Technologies Private Limited, we are committed to providing a smooth and worry-free shopping experience from start to finish. Our streamlined shipping process is designed to ensure prompt order handling and reliable delivery to your doorstep. By placing an order, you confirm your acceptance of the terms detailed in this Shipping Policy.

We strive to keep you informed with timely updates and tracking details for complete peace of mind. Our team works diligently to make sure your purchases reach you safely and on time.

Delivery Availability

We currently provide shipping services across India. At present, international shipping is not available; however, we are actively working towards expanding our delivery network to include global locations in the future.

Order Processing Timeline

Orders are typically processed within 1-2 business days, excluding weekends and public holidays. Once your order has been successfully processed, you will receive an email confirmation with important details, including estimated delivery timeframes.

Estimated Delivery Duration

Standard shipping times vary between 3 to 8 business days, depending on the destination. We strive to dispatch all orders as quickly as possible and work diligently to ensure timely deliveries.

Unsuccessful Delivery Attempts

If a package cannot be delivered due to an incorrect address, recipient unavailability, or refusal to accept the package, our courier partner will make up to two additional delivery attempts. If all attempts are unsuccessful, the order will be returned to us. Customers may request re-shipment, which may be subject to additional shipping charges.

Handling Lost or Damaged Shipments

We take great care in securely packaging and shipping orders to prevent any damage. However, if you receive a damaged product, please notify our support team within 48 hours and provide clear photographic evidence for verification. In cases of lost shipments, we will coordinate with the courier service to investigate the issue and offer an appropriate resolution, which may include a refund or replacement, depending on the circumstances.

Special Shipping Considerations

Certain items, including oversized apparel, delicate products, or high-value goods, may require specialized shipping arrangements. Any specific shipping conditions for such products will be clearly mentioned on the respective product pages to ensure full transparency before purchase.

Need Assistance?

For any shipping-related inquiries or concerns, please reach out to our customer support team at eldoriaflowtechnologiespvtltd@gmail.com. We are always available to assist you. Thank you for shopping with Drapezone. From order placement to delivery, we are committed to providing you with a smooth and enjoyable shopping experience.